Shipping & Returns

SHIPPING METHODS

We currently ship primarily via UPS, USPS, FedEx and are always trying to find the best, most cost-effective shipping options available for our customers. 

Free Shipping:

Free shipping offers are only available to customers within the continental U.S on orders over $50.

Orders over $250: 

For the security of our customers, all orders over $250 USD will require a signature upon delivery. If you'd like to request for this requirement to be removed please email info@cocolartcandle.com. 

International Customers:

We are currently not shipping internationally yet.

If you have any questions about our shipping methods, please email info@cocolartcandle.com. 

RETURN POLICY

Coco l’Art is happy to return any unused and unopened merchandise up to 15 days after it is received. Please email info@cocolartcandle.com. to request a return authorization for any online order and include Return Authorization in the subject line along with the order number. Returns require proof of purchase (e.g. your order number, order confirmation email) to be accepted. Coco l’Art is unable to cover return shipping costs by providing customers with a shipping label. Please include your return tracking information in the thread once your order has been dropped off so our team and verify your return and monitor its progress. Please note, Coco l’Art is not responsible for lost returns. Proof of return is valid only when tracking says delivered to Coco l’Art. Refund amounts cover the cost of the item returned and do not include shipping fees. 

If there is a problem with your order we would be happy to resolve within 15 days of receiving the item. Please email info@cocolartcandle.com with details regarding your order. If an item arrives damaged or defective, photographs of the items in question are required when requesting a replacement or refund, so please be sure to include them in your email.

Sale items, bundle items, discontinued items, gift certificates, custom pieces, and third party items not produced by Coco l’Art are final sale and are not able to be returned. Items with no proof of purchase are non-refundable.