FAQs 

How long does it take for my order to ship?

We try to ship all orders within 2 to 5 business days. During high volume periods, i.e. sales and holidays, order processing times may increase. If you have any questions about your order, please email us at info@cocolartcandle.com and we will be happy to help you.

HOW DO I EDIT MY ORDER?

To to add products, remove products, update your shipping address, or cancel your order please email info@cocolartcandle.com. Please note, once your order has been assigned tracking we are unable to make changes to your order.

Do you accept international orders?

Currently, We only offer our product in the United States. If you have any questions about your order internationally, please email us at info@cocolartcandle.com and we will be happy to help you.

How do I get free shipping?

Any order over $50 within the continental U.S. qualifies for free shipping. Unfortunately, we cannot offer free shipping internationally, or to Alaska, Hawaii, or U.S. territories.

Do you charge sales tax?

We are required to charge sales tax in the following states:

California, Connecticut, Florida, Georgia, Illinois, Indiana, Iowa, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Texas, Utah, Virginia, Washington, and Washington DC.

If the product I want to order is out of stock, can I be notified when it is in?

We do our best to keep all of our products in stock. Once in a while, we need a day or two to catch up. Please email us at info@cocolartcandle.com with any questions and we would be happy to let you know when the item is expected back in stock.